Category: Customer Premise Equipment
Length: 5 days

Description:
This 5-day course will provide an opportunity for students to learn the concepts, operations, and general troubleshooting approaches for a myraid of networking technologies encountered in the enterprise IT support function.

This concentration of training begins with providing a foundation of essential concepts and operations of prominent networking technologies and systems often encountered in the enterprise. Upon building this training foundation, essential support and troubleshooting concepts follow to provide the attendee with problem resolution strategies for typical symptoms encountered with many hands-on lab excercises for reinforcement.

This course is intended for help desk and field IT support teams and managers.

Prerequisites:
None

Course Outline:

Enterprise Technology Introduction

Network Technology Concepts and Basic Operations

Networking Framework Concepts and Basic Protocol Operations

TCP/IP Addressing and Routing Essentials

Network Routing and Switching Appliances

Wireless Networking Concepts and Essential Operations

Telephone Systems Survey of Operations

Email and Video Messaging Concepts and Operations

Network Problem Resolution in the Enterprise